Trade customers can purchase both Franke and Carron Phoenix products directly from FRANKE across England, Scotland, Wales and the Channel Islands. The benefits of buying from Franke include:

• Continuous investment in service, systems and customer experience.
• Dedicated, friendly and knowledgeable sales team.
• Excellent stock availability and nationwide support.
• Regular offers, promotions and product launches.
• ‘Excellent’ rated customer service on Trustpilot.
• Specialist in-house field service engineers.
• Easy-to-use 24/7 online ordering portal.

To give you the best possible experience, we are guided by the following principles:

• Customer First: We always consider what’s best for you.
• We Take Ownership: We’ll stay with your query until it’s resolved.
• Always Improving: We listen, learn, and continually improve
• Working Together: Our teams work closely together to deliver the best outcome for you.

Our commitment is to provide a consistently high standard of service you can rely on, built on trust, expertise, and accountability. We aim to make every interaction simple, efficient, and positive, so you feel supported at every stage of your journey with us. Our Customer Charter sets out what you can expect from us and reflects our dedication to delivering a consistent, high-quality customer experience.

We understand that your time is valuable. That’s why we’re committed to clear and professional communication:

• Provide information that is accurate, clear, and easy to understand.
• Communicate with you in a expert steady manner.
• Keep you informed throughout every stage of your interaction with us.

Claire Rogers
Customer & After Sales Manager

• Dedicated support is on hand to help resolve issues quickly and efficiently. 
• We will take ownership of your enquiry and keep you informed until it has been resolved. 
• Ongoing improvements to our service will be drivien by customer feedback. 

A key part of our offering is our dedicated team of Field Service Technicians, who:

• Specialise in our boiling tap range and associated products.
• Deliver professional installation, maintenance and repair services.
• Provide reliable, high-quality on-site support.
• Offer tailored maintenance packages to ensure long-term product performance.

This in-house expertise enables us to deliver a seamless and consistent service experience you can rely on, giving you direct access to specialist support when and where you need it most.

With an impressive array of features, our portal provides convenient access to all the information, inspiration, tools and advice you need to run your business more efficiently and effectively.

As a valued customer, you are invited to sign up to receive a Franke Rewards Prepaid Mastercard® - which will be loaded with £££ for every qualifying Franke product purchased!

👉 Sign up today at FrankeRewards.co.uk by registering your details... and start earning! 

See our range of current printed brochures and point of sale which you can order online free of charge. 

Explore our comprehensive collection of brochures, get easy access and find Installation Manuals or take a look at our FAQ page. 

Head to our spare parts webshop to browse our extensive range of spare parts and accessories. Can't find what you're looking for? Get in touch.

This recognition means the world to us, and it’s all thanks to the incredible support from our customers and partners. Your feedback helps us grow, improve, and continue delivering the quality and service you expect from us.

We’re proud of this milestone, but we’re not stopping here. We’re committed to making your experience even better – every single day.